Faxes · eClinicalWorks
The fax pile is gone before you get in.
Abel reads every fax overnight, files it to the right chart in eClinicalWorks, and texts your staff only when someone has to decide something. $1,000 a month, flat.
Email us and we’ll give you a number to fax. Works with eClinicalWorks today.
What arrived in the last 30 days
Almost none of it needed a human at all.
Everything that landed in the last 30 days, and what Abel did with it before anyone had to.
- came in
- 2,277
- Every fax that landed on the practice’s lines, junk included.
- filed to a chart
- 1,132
- Patient matched, document put where it belongs, the ordering provider told.
- deleted as junk
- 295
- Marketing blasts, duplicate cover pages, the same report sent four times.
- waiting on a person
- 349
- Abel stopped, texted the person whose call it was, and left it alone.
6,719faxes worked since we started
One practice, last 30 days. These are one practice’s own console figures, not an average across a customer base we don’t have yet. We’d rather show you a real month than a percentage.
Front desk · Abel
A cardiology consult note just came in. Two patients in the chart have that date of birth and the name on the cover page is half cut off. I’m not going to guess — which one is it?
2:14am
the one on Prospect St
7:41am
Filed under Consults and flagged for Dr. Whitfield. Everything else from last night is done — nothing else needs you.
7:41am
An example thread. The patient, the provider and the document are invented — a real one would have someone’s chart in it.
The one it woke someone for
It asks instead of guessing. That’s the whole rule.
When Abel can’t match a patient, meets a document it has never seen, or hits a call that is yours to make, it stops that fax and texts the one person whose job it is. Not a distribution list. Not a morning digest nobody opens.
The rest of the night you hear nothing, which is the point. Your staff can text back too — what came in, what’s still sitting there, whether that referral ever went out. Same number, same thread.
How you teach it
Describe it once. Watch it once. Done.
You already know how the work should be done — the whole job is getting that out of your head and into something that will keep doing it at 3am.
- 01
Describe it once.
Text Abel, or type it in the console, in the sentences you’d use with anyone else: “When a lab result comes in for Dr. Whitfield, file it to the patient’s chart and text her if anything is out of range.” No forms, no flowcharts, no settings screen.
- 02
Watch it once.
Abel does the job in a real browser — your fax inbox, eClinicalWorks, whichever site the work lives on — while you watch each step and correct anything it got wrong. About twenty minutes, and only the once.
- 03
Then it’s done.
From that night on it does that job every time it comes up, without being asked. When a screen moves or a button gets renamed, Abel works out the new one and carries on. There is no script for anyone at your practice to maintain.
What it touches
The list of what it does, and the list of what it won’t.
The second list matters more than the first. A back office runs on knowing where the edges are.
It handles
- Your fax line
- Reads everything that lands, all night, within minutes of it arriving.
- eClinicalWorks
- Matches the patient and files the document where your staff would have filed it.
- The junk
- Marketing blasts, duplicate cover pages, the same report sent four times — gone before anyone sees them.
- One phone
- A text to the one person whose answer it is, and only when there is an answer to give.
- The standing asks
- “Text me the backlog Monday morning.” Abel keeps the schedule and sends it.
It leaves alone
- Anything it can’t undo
- Unless you’ve said, for that one job, that it may. Otherwise it prepares the work and hands it over.
- Messages to patients
- Abel drafts them in your practice’s words. A person reads it and sends it.
- Anything it isn’t sure of
- It stops that fax and asks. The work falls back to your staff exactly as it would have without Abel.
- Everything you didn’t point it at
- It works in the systems you set it up in. Nowhere else.
Faxes are only where we started. Anything your staff do in a browser can be taught the same way — prior authorization portals, eligibility checks, referral sites, the parts of the EMR nobody enjoys. If a person can do it in a browser, it can be described to Abel.
The console
Every run is sitting there, including the ones that went fine.
You are never taking Abel’s word for it. Open any fax Abel has worked and you get the steps in order, the time on each one, and the screen it was looking at when it acted.
The queue
last 30 days
- 2:14amCardiology consultAsked the front desk which chartWaiting
- 2:09amLab resultFiled to the chart, texted Dr. WhitfieldDone
- 1:58amRadiology reportFiled to the chartDone
- 1:47amSupply catalogueDeleted as junkJunk
- 1:31amRecords requestFiled, told the referral coordinatorDone
- 1:22amRefill requestFiled to the chartDone
2,271 more from the same night.
File the consult and tell the doctor
7 steps · 23s of work
- 2:14:02Opened the fax — 3 pages
- 2:14:06Read it: cardiology consult note, addressed to Dr. Whitfield
- 2:14:09Looked for the patient — two charts share that date of birth
- 2:14:09Stopped. Texted the front desk rather than pick one
- 7:41:18Answer came back: the address on Prospect St
- 7:41:22Filed the document under Consults on that chart
- 7:41:25Flagged it for Dr. Whitfield
Six hours of that run was Abel waiting for a person. It did not guess in the meantime.
What it saw at step 6
7:41:22
← the control Abel clicked, ringed by the console
These are drawn from the console’s own layout rather than captured from it. A real screen carries a real patient’s chart, and that is not something to put on a marketing page — on a demo you look at the live one.
Who uses it
One practice. We’d rather you talked to them than to us.
Abel works one independent practice’s fax line every night. That is the whole customer list. You will not find a wall of hospital logos further down this page, because we have not earned one yet and a wall of them would tell you nothing about your own faxes anyway.
What we can do is put you on the phone with the person there who opens the queue in the morning, before you decide anything. Ask them what it gets wrong.
Price
One price. Nothing per fax, nothing per seat.
You should be able to work out what Abel costs you without booking a call to find out. Most of this category will not tell you until you are on one.
Flat rate
$1,000/ month
per practice, per month
No setup fee. No per-seat charge. No per-fax charge. Month to month — stop whenever you like.
- Every fax that comes in, every night, however many there are
- Every job you teach it — as many as you think of
- Everyone on your staff, texting it and reading the console
- The setup sessions, with us on the call
- Abel keeping its own work running when a screen moves
Questions
The three things everyone asks first.
- What if it’s wrong?
- The first answer is that it asks rather than guesses, and that is the part we built most carefully — an unmatched patient, a document it has never seen, a call that is yours to make, and Abel stops that fax and texts the person whose job it is. The work falls back to your staff exactly as it would have without Abel. When it is wrong anyway, you find it in the console with the screens it acted on, you tell it what it should have done, and that is what it does from then on.
- Who sees the patient information?
- Your staff, in the systems you already use. Abel works in eClinicalWorks under a login your practice issues and can revoke at any time, so the documents end up exactly where they always did, and the console that shows what Abel did opens for your practice, not for the public. Everything beyond that — where data sits, who at Abel can reach it, what we sign — is a real conversation with real paperwork, and it is the first thing we go through on a demo rather than a badge on a marketing page.
- What if we leave?
- You leave. It is month to month, there is no contract to get out of, and there is nothing of yours to extract, because none of the work lived here — every fax was filed into your EMR, which is yours. Switch Abel off and the pile goes back to being your staff’s, the same as it was the week before.
Next step
Show us one night’s faxes.
Twenty minutes on a call. Bring the pile you actually have, and we’ll teach Abel the first job while you watch.